Lorrin G. Smith-Bates

SUMMARY

EXPERIENCE

Director, Education

SingleStore (formerly memSQL): May 2019 - July, 2024

I led a team of educational specialists in creating and delivering educational content on how to architect, develop with, and administer SingleStore. I translated complex technical material into easily understandable content for customers who ranged from SingleStore beginners to seasoned database professionals, ensuring they could effectively utilize our platform to its fullest potential. I also created SingleStore’s certification program and ran the train-the-trainer program.

Curriculum Development Manager

Databricks: January 2018 - March 2019

I mentored a team of training developers in creating cutting-edge eLearning content. I also owned the educational enablement for Microsoft employees on Azure Databricks, ensuring a seamless learning experience for all participants.

Senior Manager, Training Curriculum

Tableau Software: January 2013 - January 2018

I led and mentored a team of instructional designers, technical writers, and instructional designers in developing cutting-edge curricula for all products in multiple languages. I played a key role in strategic decisions for the training business and successfully expanded the Curriculum Team. I also participated in the development of performance-based certification exams and the train-the-trainer program.

Interim Manager, Training Product Management

Tableau Software: January 2016 - June 2017

I took on the responsibility of leading a team of Product Managers. I coached them in the product management discipline, resolved interpersonal conflicts, and prepared them to function as a cohesive group when their permanent manager took over. This experience allowed me to develop strong leadership and coaching skills in a dynamic and fast-paced environment.

Software Development Engineer, Microsoft Learning

Microsoft Corporation: August 2006 - October 2012

I was responsible for developing software to support back-office data and customer-facing training delivery platforms. This included creating a cutting-edge lab environment for end users and architecting a performance-based testing system using virtual machines. My work has led to a pending patent for this innovative approach.

Technologist, Microsoft Learning

Microsoft Corporation: April 2000 - August 2006

I had the opportunity to work across various functions such as instructional designer, technical content contributor, tester, and software developer. I have been involved in creating innovative learning materials, ensuring quality in technical content, and providing IT solutions to enhance the learning experience at Microsoft.

EDUCATION

Bachelor of Arts

Capital University, Columbus, OH

Majors: Education, Political Science, History

Minor: Natural Sciences

Academic positions: Biology Lab Assistant/TA. Political Science Departmental Assistant/TA.

Other activities: Student Body President, Alpha Phi Omega service fraternity, Resident Assistant.

Athletics: Two time letterman, varsity Soccer.

Master of Software Engineering (incomplete)

Seattle University

Completed one year of course work.

Certificate in Computer Programming

University of Washington

Object oriented programing using C++.

CERTIFICATIONS, HONORS, AND AWARDS

PROFESSIONAL ASSOCIATIONS